Software and Enterprise Applications

 

ADP or iPay Issues

Issues with ADP, eTime, or EV5 other than a password issue, please contact the Service Desk via Live Chat. For password issues, please click Forgot Password or Change Password here or on the ADP login screen.

BI Report Request

To submit a BI Report Request(formerly DG & BI Report/BI Request), this includes reports for historical event data.

Website (Non-Event/AEM/cancer.org) Change or Enhancement Request

Use to request changes or enhancements to cancer.org or any other ACS Non-Event Website. Enter a full description of the request in the "Website Enhancement Details" and "Website Enhancement Additional Details" sections. Please provide as much information as possible. If possible, please include an attachment that illustrates the change or enhancement you are requesting. Note: Only one file can be attached when submitting. 

For Urgent Issues with cancer.org or any other ACS Non-Event Website, contact the Service Desk via Live Chat.

For Non-Urgent Issues, please use the Marketing Request Form.

LDSD Change or Enhancement Request

To submit a LDSD Change or Enhancement Request.

Migrating Home Network Drive Content to OneDrive for Business

OneDrive for Business online storage will be used in place of you home network drive. You will receive an email notifying you that your home network drive content needs to be moved to OneDrive for Business. You will be given 30 days from the date you receive the email to move all of your home network drive content to OneDrive for Business before it is permanently deleted. Therefore, to ensure all of your content is successfully migrated and syncing properly in OneDrive for Buesiness, please do the following: Review the File & Folder Restrictions in OneDrive for Business Section before migrating your home new drive content. Since you may have to rename a wide range and large number of files if their names contain unsupported characters, only migrate (copy and paste) 1 folder at a time and make sure all items are successfully syncing in OneDrive for Business before copying and pasting additional content from your home network drive. Note: If you have not synced your OneDrive for Business content to your local PC, and you are accessing OneDrive for Business via Internet Explorer, you will only be able to copy & paste files (not folders), since Internet Explorer does not prove the option to copy entire folders to OneDrive for Business on Windows 7. To copy & paste entire folders when accessing your OneDrive for Business content via a web browser, user Google Chrome.

Mobile FUNdraising

If you experience fradulent charges, or have an urgent issue, please use (EWS) LIVE CHAT, otherwise use this form to submit an online ticket..

OneDrive for Business - Introduction

OneDrive for Business is a professional library where you can store American Cancer Society work documents from your computer into the cloud, and access them from any device, or share them with others. As part of Office 365, OneDrive for Buisness lets you updated and share your files from anywhere and work on Office documents with others at the same time. OneDrive for Business will also be used in place of your home network drive. Note: OneDrive for Business is different from OneDrive, which is intended for personal storage and separate from your workplace. OneDrive for Business is also different from your Society Source team site, which is intended for storing team or project-related documents. 

People Fluent Issues

To submit an online ticket for People Fluent issues or new user requests. For password related issues, please contact the Service Desk via Live Chat

Service Match

To submit an online ticket for Service Match issues.

Siebel Batch Support

Siebel Batch Support form should only be used by Shared Services Business Staff. All other staff, should contact Shared Services Directly.  This can also be used to submit Greater Giving files to be imported into Siebel. 

Siebel Restriction Code Requests

This form should only be used by the department who request Lawson Codes to be added to SIebel for restricted gifts.

Siebel Reactivation

Are you having an issue logging into Siebel? Please check that you are using the correct url and you are using your networkusername and password. Complete this form to report all of your Siebel Reactivation issues. Enter a brief description of your issue in the "Summary of Customer Incident" field and a full description of your issue in the "Details of Customer Incident" field.

Society Account / IAM Issues

To submit an online ticket for Society Account/IAM issues.

Society Pathways or VLC

Society Pathways is the learning and performance management system for the American Cancer Society and ACS Cancer Action Network.

Skype for Business

Skype for Business is an instant messaging application widely used within ACS and other organizations. Skype for Business offers screen sharing capabilities as well as video/audio calls. Video and Audio calls is not available to all staff at this time; however, the rollout is expected to most staff by early 2017. Two courses in Society Pathways are offered for further information on Skype for Business. There is Getting Started with Skype for Business and Skype for Business - Introduction.