Event Support

Notice: All options are also available via "Ask Navi". Please ask your questions to Navi.

Making Strides (MSABC) Support

Training, FAQS, and other information to assist you with MSABC.

Real Men Wear Pink (RWMP) Support

Training, FAQS, and other information to assist you with RMWP.

Active and Community Events Website Support Materials

Everything you need to access, customize, manage and promote your Active and Community Events.

Event Manager Center (EMC) Access Request & Support Page

Everything you need to access, customize, manage and promote your Relay for Life website. 

Need to change an EXISTING Event Record or Society Key, or Cancel an Event or Website? - Go to Salesforce 

Need changes to an existing event name, product, restriction, approver, status or Society Key, event staff (event manager), date, time, common name, goal, office information, or location/venue, or to Cancel and event or website?  *Note: changes made in Salesforce also are applied to all other ACS systems including the websites.

ALL other Website Support (including Website Customization or to report Outages) - Create an Online Event Support TICKET

Need to request a Website close/open date that is different from Salesforce event renewal date, discount code, registration question, registration type / fee change, custom domains or URL change, social change (new Instagram, Facebook or Twitter accounts), delayed self-pledge charge-backs? Or do you need support for any other website issues such as refunds, participant or team changes, mobile app issues, registration or donation problems, or to report outages?

Need to request changes to cancer.org (CRC / The Connection)?  - Create a Shared Services Change Request

Need to change an event’s publicly advertised kickoff date /time, kickoff venue / address, Survivor or other Ceremonies details, or update any other ‘Day Of’ details such as parking information, accessibility, etc. – fields not listed in Salesforce? *Note: other changes made to event records in Salesforce are applied to all other ACS systems including The Connection.

Website Email Campaign Request

Need assistance with sending a website-based email campaign? Use this request form and please allow at least 10 business days for turn around.

Salesforce Exports, Mailing Lists and Website Report Requests

Use the Website Report Request Form for Blackbaud/Convio Online Event Reports that are not currently available in the Event Management Center (EMC). Note: Historical event information (year over year) revenue, especially predating 2012, or current mailing addresses are available on a separate form. To get a report of this historical information, please submit a BI Report Request Form (formerly DG & BI Report request) Click Here to Access.