Information Technology

Need assistance from IT? Please review the below information to guide you in the right direction.

Service Desk Portal Support

For non-urgent support, please create your own Service Desk ticket via one of two forms on the Service Desk Portal.  Please review the descriptions below to determine if you should create a Service Reques ticket or an Incdent ticket or refer to the QRG's below.

 
QRG - Incident
 
QRG - Service Request
 
  • An Incident is an unplanned interruption to or quality reduction of an IT service.  Incidents interrupt noral service, such as when a user's computer breaks or when the VPN won't connect.
  • A Service Request is a request from a user for something to be provided such as account credentials, new hardware, license allocation, etc.  A Service Request may require manager approval before IT fulfills it.

Mobile Device Support

  • Email/Calendar Access Request
  • Email/Calendar Setup Instructions for your Android and iOS Devices
  • Updating your Computer Login/Network Password on your device after a password reset
  • How to accept MFA certificate on your device

Printer Support

  • Installing a printer (ACS Network, ACS Desktop, Personal, etc.)
  • Set or Reset you locked printing code(For use on Ricoh's)
  • Ricoh Quick Reference Guide
  • Ricoh Copier Issue

Returning Equipment to IT

  • Have equipment needing returned to IT? Please following the instructions at the link above.