- Open the Mobile@Work or Mobile Iron application
- Click on My Devices
- Click on show my devices
- Enter your network password
- Click on your Current Device
- Click on Check for Updates
- Go to your email application on your mobile device and open it
- Enter your network password if prompted
Android 9 or lower
- Open the Mobile@Work to force a check-in, follow prompts as directed
- If you’ve previously used Touchdown for Smartphones, it is now preferred to use the Email+ app. Removal of Touchdown is recommended.
- Navigate to your apps and open Email+. If you receive an error, continue to step 4.
- Force close Email+ and Secure App manager
- Reboot device
- Open Mobile@Work to force another check-in
- Open Email+