Event Support

Notice: All options are also available via the Live Chat Navigation Page. Select the option that best meets your needs.

Nav Tools - Event Impact FAQ

This is a living document that will be updated as more details become available. Please do not print this document; rather, reference this electronic version for the most up to date version.

Making Strides (MSABC) Support

Training, FAQS, and other information to assist you with MSABC.

Real Men Wear Pink (RWMP) Support

Training, FAQS, and other information to assist you with RMWP.

EMC Support Page

Everything you need to customize, manage and promote your Relay for Life website. Carefully review all the customization requirements to ensure your event details are accurate and up to date.

Event Manager Access Request (EMC)

Need access to the administrative side of your event website (EMC)? If you have taken the Online Event Management Center Training in Society Pathways already, choose this form. If not, first, take the training, Click Here to Access, and then complete the Website Event Manager Access Request which will be sent to you by email. Requests are usually fulfilled in 2 business days.

New Event: Request Creation of any New Event

Do you need to create a new event, including a website? The first step in establishing your event is completing the Request a New Event form so the Events Team at SSBC can start the process. The exceptions to this process would be annual Spring/Summer Relay for Life Events and Fall Making Strides Events, these events are already moved over from year to year.

Existing Event: Change Request (Date, Time, Location, etc.)

Do you need to change something logistical for your current event (Event Date, Time, Location, or Staff Partner contact)? The first step is to ensure changes are completed in all Society Systems including: Siebel, EMT, Blackbaud(Convio), The Connection, etc. This request will inform the Events Team at SSBC to update all the pertinent databases.

Existing Event: Merge To/From Event

To merge your Event to or from another Event.

Existing Event: All Other issues (not listed above)

Do you have an issue related to your event website (adding sponsor logos, moving participants / donations, discount codes, etc.)? Open an Event Website Help Ticket and our Event Website Support Team would be happy to assist you

Website Email Campaign Request

Need assistance with sending a website-based email campaign? Use this request form and please allow at least 10 business days for turn around.

Salesforce Exports, Mailing Lists and Website Report Requests

Use the Website Report Request Form for Blackbaud/Convio Online Event Reports that are not currently available in the Event Management Center (EMC). Note: Historical event information (year over year) revenue, especially predating 2012, or current mailing addresses are available on a separate form. To get a report of this historical information, please submit a BI Report Request Form (formerly DG & BI Report request) Click Here to Access.