Service Desk Information

Business Hours: Monday through Friday, 7:00am to 8:00pm ET (Except Holidays). 2019 Holidays: 1/1, 1/21, 5/27, 7/4, 7/5, 9/2, 11/28, 11/29, 12/25

 

Contact Us: 

During Business Hours:

Please use Service Desk Live Chat or call 877.243.5753 and select the appropriate option.

 

After Business Hours:

For issues that can wait until the next business day:

Submit an Online Ticket - be sure to provide in the description a good contact #, etc.or Call 877.243.5753 Press 1, leave a detailed message including a good contact #.

For issues that must be resolved before the next business day:

Call 877.243.5753, Press Option 2, leave a detailed message including a good contact # for the On Call Service Desk Analyst. After Business Hours Escalations: If no response within 20 minutes, please escalate by calling 724.506.8221